About return and exchange
Date : 2016-08-30
Name : BTS OFFICIAL SHOP
Hits : 1462
In case of overseas delivery, we only offer order cancellation if products are different with your order or broken on the delivery. (Return and exchange are not acceptable.) In this case, contact us through Q&A board or email to email@example.com to proceed further.
*Cases as below are not acceptable for reasonable order cancellation.
1. 1. Order cancellation caused by customer’s mind change
2. 2. Delayed contact to customer center regarding reasonable order cancellation
3. 3. Damage or breakage caused by customer’s carelessness
4. 4. Fall-off in value of goods due to opened or damaged packing by a customer (CD/DVD/Books/Photos etc.)
5. 5. You are able to exchange only when if it's faulty product. Refund is not available for change of mind and scratched packaging material.